Returns & Exchanges

You may return for any reason within 30 days after placing your order. Please contact our customer support to request a return within this time period. Do not return before contacting us, otherwise your return may be lost. We accept both refund requests and exchanges.

To be eligible for a return, your item must be in the same condition that you received it.

I received a damaged or faulty item(s)

Please contact us immediately at support@suzushiiclothing.com by specifying the damage, defect, or wrong item(s) received and also include clear pictures to support your claim. A picture of the packaging with its shipping label is also needed. Our customer service team will look into your complaints and get back to you with a satisfactory solution.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few working days.

Exchanges (if applicable)

If you need to exchange an item please send us an email at support@suzushiiclothing.com

Shipping

To return your product, please contact us at support@suzushiiclothing.com for return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.