Shipping Policy
At Suzushii, we understand the importance of fast and reliable shipping to ensure the best possible shopping experience. Please review our shipping policy below.
Shipping Cost
We ship worldwide, allowing customers from across the globe to enjoy our products. Shipping is free on all orders, regardless of location.
Processing Time
Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may vary slightly. We appreciate your patience during these times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.
Estimated Shipping Times (Once Shipped):
United States: 7-9 business days
Europe: 6-10 business days
Australia: 6-10 business days
United Kingdom: 5-9 business days
Canada: 5-12 business days
Asia: 5-10 business days
Rest of world - 9-21 business days
Hawaii, Guam and Remote Areas may take longer ~20 business days.
Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Order Modifications
If you need to change your shipping address, item size, color, or any other order details after placing your order, please contact us as soon as possible. Changes are not possible for orders that have already been shipped.
Incorrect Address
To avoid delivery issues, please ensure that the shipping information you provide is accurate and complete. We are not responsible for delivery issues caused by incorrect addresses provided by the customer.
Failed Delivery
If delivery fails, we will do our best to assist you in resolving the issue. In some cases, we may coordinate with the courier for re-delivery, subject to their policies and availability. Please note that some couriers may charge additional re-delivery fees, which will be the customer’s responsibility. To avoid failed deliveries, ensure your shipping details are accurate and that someone is available to receive the package.
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the items (if damaged), photo of the packing slip (missing item claims), and a description of the issue. Claims submitted after 7 days may not be eligible for resolution.
Delivered but Not Received
If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the courier. You will need to provide us with the proof of loss or a formal claim confirmation from the courier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.
Customer Support
For any questions or concerns, please contact our customer service team at support@suzushiiclothing.com.